ICT SERVICES / MANAGED SERVICES
Managed Services Operation System
INTRODUCTION
DETASAD engineers will perform common administrative functions on your behalf. Applying the latest patches, updating servers with the latest anti-virus tools, or keeping servers compliant with corporate access policies
SERVICE DETAILS
Supported Operating Systems
- Managed Microsoft Windows Server 2008 R2 / 2012 R2
- Managed Red Hat Enterprise Linux 5 / 6 / 7
Vendor Management
- OS break/fix services
- License key management
Access Management
- User policy & administration
- Password management
- Windows & Linux user account provisioning and management
Security
- Secured with industry standard anti-virus detection software
- Malware and other virus signatures updated regularly
- Additional OS-level hardening to mitigate risk
Incident Response
- 24x7x365 access
- Proactive notification of service interruptions
Patch Management
- Patching performed at customer request, to minimize impact to production environments
- Support for all critical and vendor recommended patching
Configuration Management
- Confirmation of OS functionality
- OS optimized with greater flexibility and security
- Built on a combination of vendor-recommended best practices & industry experience
- Change Management
- Audit logs contain CenturyLink staff modification/access information
- Robust ITIL-based internal change control process
VMs monitored 24×7 by our Managed Services team