ICT SERVICES / MANAGED SERVICES
Managed Customer Premises Equipment
MANAGED CUSTOMER PREMISES EQUIPMENT
Keep the focus on your business and leave the overhead of managing & monitoring the infrastructure to DETASAD’S advanced operation team.
INTRODUCTION
DETASAD’s MCPE is high-value services for Enterprises that have one or more sites. These Managed Services delivered by highly qualified and professional experts provide a one-stop-shop, end-to-end, high-quality service covering the whole infrastructure.
BENEFITS
CPE Installation and Configuration
DETASAD’s advanced team is ready to provision customer devices: Routers, Switches, Servers, Firewalls.Customer service desk
The customer-facing service desk constitutes a place for the customer to report technical incidents, and to get updates on the status of the customer technical incidents through to resolution.Vendor Neutral
DETASAD team consists of trained professionals to work with any vendor equipment: Cisco, Huawei, HP, DELL, IBM…. etc.CPE maintenance
DETASAD supports the maintenance of the customer hardware and supplies any spare parts needed assuming vendor support is present.CPE monitoring and management
DETASAD team will keep monitoring customer devices proactively to help solving problems much faster; we support monitoring: Routers, Switches, Wireless APs, Firewalls, Load Balancers, Servers, Servers OS, Virtualization Software (VMware, Hyper-V, KVM) …etc.CORE FEATURES
Customer Device Provisioning
- Equipment ordering
- Equipment shipping
- Equipment delivery to a customer site
- Project management
Managed Services Types
- Managed Router Service
- Managed LAN / Wireless LAN Service
- Managed Firewall Service
- Manager Server Service (Physical & Virtual)
- Managed Endpoint Service
- Managed Backup Service
- Managed Load Balancer Service
- Managed WAF Service
- Managed SOC Services
Customer Device Remote Configuration & Monitoring
- Patch Management
- Following up on software vulnerabilities and bugs
- Do the necessary patching to cover the flaws of the software
- Keep the customer devices running smoothly
- Fault Management
- Service Monitoring
- Alarm Recognition and Proactive Notification
- Fault Resolution
- Performance Management
- Managed CPE, CPU and Memory Utilization
- Network Interfaces Status
- Reporting
- Generate monitoring and maintenance reports monthly
- Provide the reports to the customer to have full visibility
- Professional Services
- QoS Requirement Gathering, Design, and Implementation
- Development of Security Policies
- Network Design Assessment and Analysis